How It Works
Crave Coffee Cashback offers extraordinary value to qualifying members. Get up to R40 cashback on the second most expensive hot beverage at over 1000 selected establishments countrywide via sit-down or takeaway (1/day)
Please note: this benefit is not available to the public as yet. Any claims placed will be declined.
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- Search for a Crave Coffee Cashback restaurant (indicated with
) - Authorise your cashback prior to ordering by clicking the grey "Authorise Coffee Cashback" button on the establishment page and entering the required details.
- Order & pay for at least 2 hot beverages at full price.
(Do not announce yourself as a member at the establishment). - Snap a picture of your bill & submit to us by completing a Claim Form.
- Receive all your cashbacks for the current week in one combined amount on the following Friday unless otherwise specified
(Please see "How to Claim" below for more details).
NB: Please ensure you familiarise yourself with the terms of the offer prior to making use of the benefit.
Use one of the following options to request your authorisation code prior to dining:
Option 1: Click the grey "Authorise Coffee Cashback” button on the establishment page and follow the prompts to receive your authorisation code via email. If you do not receive your email timeously, please check your spam folder.
Option 2: Call – Call 0861 990 006 (Mon - Fri, 8am - 4.30pm excl. public holidays) and an agent will provide you with an authorisation code via SMS.*
Note: If you do not receive your email timeously, please check your spam folder and ensure that support@crave.co.za is whitelisted. More info can be found here. Please note that your authorisation is not a booking. If required, please make a booking directly with the restaurant. Claims are processed by Crave and not the establishment at which you dine/order from. Do not announce yourself as a member at the establishment. Please refer all benefit queries to Crave. Claims will not be processed without authorisation requested prior to your establishment visit/order, or if the benefit terms and conditions are not adhered to.
In the instance of option 1 being unavailable, please email support@crave.co.za for authorisation prior to your establishment visit. Any after-hours authorisations will be attended to during business hours the following working day. You may still visit the establishment provided you have requested authorisation prior to your establishment visit and the establishment is a listed "Coffee Cashback" establishment. We need the following info related to your intended establishment visit:
• Full name e.g. John Smith
• Membership number
• Cellphone number
• Establishment name and area e.g. Bob's Diner – Hillcrest, KZN
• Intended establishment visit date e.g. 10 April
• Intended establishment visit time e.g. 7pm
Option 1: Click the grey "Authorise Coffee Cashback” button on the establishment page and follow the prompts to receive your authorisation code via email. If you do not receive your email timeously, please check your spam folder.
Option 2: Call – Call 0861 990 006 (Mon - Fri, 8am - 4.30pm excl. public holidays) and an agent will provide you with an authorisation code via SMS.*
Note: If you do not receive your email timeously, please check your spam folder and ensure that support@crave.co.za is whitelisted. More info can be found here. Please note that your authorisation is not a booking. If required, please make a booking directly with the restaurant. Claims are processed by Crave and not the establishment at which you dine/order from. Do not announce yourself as a member at the establishment. Please refer all benefit queries to Crave. Claims will not be processed without authorisation requested prior to your establishment visit/order, or if the benefit terms and conditions are not adhered to.
In the instance of option 1 being unavailable, please email support@crave.co.za for authorisation prior to your establishment visit. Any after-hours authorisations will be attended to during business hours the following working day. You may still visit the establishment provided you have requested authorisation prior to your establishment visit and the establishment is a listed "Coffee Cashback" establishment. We need the following info related to your intended establishment visit:
• Full name e.g. John Smith
• Membership number
• Cellphone number
• Establishment name and area e.g. Bob's Diner – Hillcrest, KZN
• Intended establishment visit date e.g. 10 April
• Intended establishment visit time e.g. 7pm
Select "Claim Cashback" under the "Coffee Cashback" menu, enter the requested details & upload a photo of your bill
TIP: We recommend using the online claim form via your smartphone. Simply enter your details, snap a picture of your bill & submit.
Claims must be made within one calendar month, unless otherwise specified. All cashback claims submitted for the calendar week (Monday to Sunday), will be paid as one combined amount into the Member’s provided bank account on the Friday after the week that the claim was submitted, unless otherwise specified. By way of example: All claims for the current week will be paid in one total amount on the following Friday.
TIP: We recommend using the online claim form via your smartphone. Simply enter your details, snap a picture of your bill & submit.
Claims must be made within one calendar month, unless otherwise specified. All cashback claims submitted for the calendar week (Monday to Sunday), will be paid as one combined amount into the Member’s provided bank account on the Friday after the week that the claim was submitted, unless otherwise specified. By way of example: All claims for the current week will be paid in one total amount on the following Friday.
- Coffee Cashback refunds are processed by Crave and not the establishment. Accordingly, please refer all benefit queries to Crave.
- The Coffee Cashback benefit entitles the active Member only to a refund (cashback) on the second most expensive hot beverage, provided:
- no less than 2 hot beverages are physically ordered and paid for by the active member from the qualifying establishment on a single tax invoice; and
- the active member is at least 18 years of age.
- The cashback amount will be calculated as the second most expensive hot beverage on the tax invoice, up to a maximum of R40.00 (forty Rand). Claims in dispute may be verified with the establishment to ensure validity thereof.
- All cashback claims submitted for the calendar week (Monday to Sunday), will be paid as one combined amount into the Member’s provided bank account on the Friday after the week that the claim was submitted, unless otherwise specified. By way of example: All claims for the current week will be paid in one total amount on the following Friday. Over the December holiday period, claims will incur additional processing time. Crave reserves the right to adjust the processing period to which claims are processed.
- The Coffee Cashback benefit:
- is valid for a specified list of establishments only. Crave shall be entitled, in their sole and absolute discretion, to amend the list of establishments from time to time. Crave shall endeavour to promptly update this list as and when any changes are made. Whilst every effort will be made to ensure that all listed establishments are trading, Crave will not be held liable in the event of any establishment closures; and
- is based on the establishment’s standard prices; and
- cannot be used in conjunction with any special offers, promotions, discount vouchers or loyalty programmes; and
- may be used for takeaways (where available); and
- may only be used once per day; and
- does not apply to any additional add-ons; and
- does not apply to any hot beverages containing alcohol; and
- may not be used in conjunction with any other Crave benefit. If an invoice has been submitted for a claim on the Dining Cashback benefit, then it cannot be submitted for a claim on the Coffee Cashback benefit regardless of whether there are sufficient additional beverages on the tax invoice, and vice versa; and
- may not be used at any establishment at which the Member is employed.
- A maximum of one membership may be used per tax invoice. The same beverage may not be claimed for on different memberships.
- Pre-authorisation is required in advance of ordering the beverages. Authorisation is not a booking and is not a guarantee of a cashback refund.
- Coffee Cashback claims:
- must be submitted within one calendar month of the authorised establishment visit; and
- will be deposited into the bank account in the name of the Member only; and
- must include the original establishment invoice, which must clearly display the following details: establishment name, invoice number, invoice total, invoice date, invoice time and beverages ordered. At Crave’s discretion, Crave may request for proof of payment to be submitted along with any claims that are submitted e.g. credit card slip, Zapper or Snapscan receipt, or cash receipt. No merchant copies of card slips will be accepted. Failure to produce proof of payment when requested may result in the claim being declined; and
- will not be processed if the details on the invoice (establishment name, date and time) do not match the authorisation details, or if the proof of payment and authorisation time is more than 5 hours apart. If an establishment visit is rescheduled, and falls out of this time, please request a new authorisation. Backdated authorisations are not permitted.
- Membership is non-transferable and the benefit may only be utilised by the active Member.
- Crave accepts no responsibility for the quality of service and/or beverages/meals at establishments. Furthermore, Crave will not become involved in any non-Crave related disputes between Members and establishments.
- Crave processes and terms and conditions may be amended from time-to-time.
- Failure to adhere to, or any attempt to circumvent the Coffee Cashback benefit terms and conditions, will result in eligibility to use the benefit being suspended or terminated. Furthermore, if any instances of fraud are uncovered, Crave reserves the right to institute criminal proceedings against anyone suspected of committing the fraud.